To examine your purchase history, please check the guides below:

I’ve seen another site which provides products that are in-game Supercell games. May I purchase from them?

Should you want to make an in-app purchase, the only method would be to purchase through the overall game it self in your smart phone. Watch out for any 3rd party internet sites that vow you improvements for the games (like “free gem” sites, etc). These sites may gather your information that is personal, or both, and sometimes never deliver the guaranteed in-game items. Selling, redeeming or investing digital currency that is in-game otherwise banned by our regards to provider.

SIGNIFICANT: much like such a thing associated with the world wide web, continue to keep your passwords to yourself and give consideration to changing them for a daily basis. Supercell will not ask you to answer for the game account password(s) or bank card information.

I’ve received a bill for the purchase I didn’t make. exactly What must I do if we suspect fraudulent task?

If neither you nor someone else who may have use of your unit have actually played certainly one of our games, however you are billed for a purchase(s) made inside our c date games, the likelihood is that the Bing or Apple account had been compromised. In that case, instantly contact Apple or Bing by using the guidelines below:

For Apple (iOS) products: browse Apple support and choose the “Contact iTunes store support” website link, then “Purchases, billing and redemption” and choose the possibility that fits you well.

For Bing (Android os) products: Please deliver a message to parents@supercell.com or contact us straight through in-game help when you go to Settings > Help & help then touch “call us” within the top right hand part. In your message please state the title associated with game the purchase ended up being manufactured in and include the receipt regarding the purchase. The transaction ID (appears such as this – GPA.1234-1234-1234-12345) at the end associated with the document should be noticeable. Receipts for deals have now been emailed for your requirements by Bing after each purchase..

In the event that you’ve currently contacted Apple or Bing about suspected fraudulent task and they’ve delivered one to us, please contact us at transactions@supercell.com. Make sure to add details that are specific just exactly exactly what took place when, transaction ID receipts, appropriate screenshots, etc.

How to contact Supercell?

Like we stated, we’re here to simply help! when you have any longer concerns, there are many methods for you to call us!

MAY I CALL SUPERCELL?

We don’t offer support via phone but we have been an easy task to achieve either directly from in the game or via e-mail. Our well trained support staff is thrilled to answr fully your concerns 24/7 into the after languages: Arabic, Dutch, Chinese (Simplified & conventional), English, Farsi, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish and Vietnamese.

JUST HOW TO E MAIL US STRAIGHT FROM IN THE GAME

CONTACT VIA E-MAIL

It is possible to deliver us a message at moms and dads@supercell.com. In your e-mail, make sure to add any certain details that would be of good use, like exactly what took place so when, possible deal ID receipts, appropriate screenshots, etc.

WHERE IS SUPERCELL SITUATED?

Supercell’s Headquarter is with in Helsinki, Finland. Also we’ve offices in bay area, Tokyo, Shanghai and Seoul.

Protection Checklist

Supercell’s games are created to be enjoyed. They can be a smart way to|way that is great} destress and simply take some slack. Should you feel as if your son or daughter is not having much enjoyable using the games, then do not be afraid to talk to them about this. Below is a listing of things that are worth talking about together with your son or daughter.

HAVE A DISCUSSION ALONG WITH THE CHILD REGARDING GAMING

Explore video gaming practices. Cause them to become talk with you about something that upsets them.

We advice showing interest and even playing along with your kid at regular periods. Helpful hint: undergo in-game tutorials and game guides together so as to make certain both of you know how the game works. In specific, you and your youngster ought to know make use of the mute and report device.

Ensure your young child’s in-game nickname is certainly not their real title. You may also want to test if their nickname is improper.

Get knowledgeable about methods to limit or turn fully off purchases that are in-app your kid’s device.

Carefully talk about the threats of speaking with strangers online. They ought to produce a skepticism that is healthy of they may be chatting to and by what. Key things they ought not to share include: sex, age, location, ethnicity, faith, sex, height, hobbies

If all plain things fail along with your youngster incurs in-game problems, report it therefore we often helps.

Online Slang Guide

A distinctive language that is new emerged online, specially in games. Below are some widely used terms, as well as whatever they suggest. This may also come in handy when having a discussion together with your son or daughter about gaming.